This happens because regardless of the stage of the purchasing journey the person is at, they can contact you to ask questions or to finalize the order.
Furthermore, through the Digisac platform you can answer questions you receive on this channel, transfer them to different departments or carry out initial assistance via chatbot.
And you still have access to the time of the service, and the how to write philippine phone number main subject of the conversation.
If you want to know more details about the platform, click here and talk to us on WhatsApp .
Reasons to invest in webchat
1. Be quick in your service
The faster and better the service, the greater your customers' perception of efficiency. Furthermore, speed is directly linked to customer satisfaction, as it demonstrates concern and attention on the part of your team.
If you want to increase customer retention and build trust, you need to invest time in offering fast service.
Golden tip: just like webchat, on social media your customers also expect to find this agility, while on email the response time can be longer.
2. Be proactive
Many people give up on contacting your company because they can't find a webchat on your website.
Searching for your company on social media requires more effort than simply clicking a button. One of the benefits of web chat is the convenience and speed of service.
3. Collect data from your customers
Having access to the conversation history helps you increase the quality of the support offered, as well as understand the needs, desires, and steps the user goes through to complete the purchase.