The benefits of customer segmentation are many and include increased engagement, satisfaction and loyalty from your customers. In addition, you can take advantage of the benefits of generating tailored messages and promotions for different groups of your audience, thereby:
Generate more relevant content: Display content and promotions for each segment, so that people are more interested in what you offer, and prepare them for conversion.
Maximize your ROI: This means using your hard- australia whatsapp number database earned budget on those parts of your database that are most likely to convert to increase your ROI (or return on investment).
Keeping customers happy: When you offer a personalized experience to your customers, you show them that you understand and value those who buy your products or services, and that generates more engagement, improves satisfaction and increases their loyalty.
Ways Contact Segmentation is Achieved for Targeted Marketing
There are a variety of ways to efficiently organize your audience for contact list or database segmentation. We'll share some common examples below, but it's always important to review your Key Performance Indicators (KPIs) and make sure your business goals align with your audience segments.
Below are some strategies to consider:
Buyer personas: Build buyer personas from detailed market research and first-party data. Segment your audience based on this and tailor your messaging to each buyer persona’s needs and motivations.
Lifecycle Stage: Group your contacts based on where they are in their buying journey, i.e. whether they are prospects, leads, or existing customers. Offer them tailored content and promotions to move them along the sales process.
Industry: Segment your audience based on industry or vertical, and offer content and resources tailored to their specific needs and challenges.
Intent and interest: Identify contacts interested in specific products or topics and divide them into segments. Then, send tailored messages based on the interests and choices you’ve identified.
Engagement Level: Divide your audience based on how engaged they are with marketing efforts (this is a great time to remind them about lead scoring!) Focus more on highly engaged contacts and offer rewards that inspire interaction.
Benefits of customer segmentation
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