This can be done in just one email, or with a series of onboarding emails. Tip Communicate with those who may leave You need to keep track of your clients: how often they use your tool, when was the last session, how many projects they have finished, etc. You have to be with your customers every step of their journey with you. Also, reach out to those who haven't used your service for a week or two to remind them about you.
Use email marketing to remind users about croatia telegram number list yourself (Source: Netflix Email) Even this simple practice helps you minimize customer churn for SaaS. If you have a tool, you could ask your users in your emails why they haven't used it in a while. Tip Constantly Ask for Feedback For any SaaS it is crucial to know what your customers think of your product. How to reduce customer churn for SaaS with surveys? — Don't ask them for feedback just once.
Do it regularly. For example, you can do it in each email. Just place a small “Comments” form. Or through chat, when users get in touch to request assistance. You can also track your NPS to know if your users will recommend you to their friends. If your NPS is less than , you should be worried. And if it's older than you can relax. The best way to always know what your customers think about you is to create a campaign and ask your users' opinions after a week/quarter/year that they have been with you.