However, none of this has the same importanc

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How important is customer feedback? Improving customer satisfaction, promoting loyalty and creating social proof are some of the benefits of collecting your audience's opinion. See now the reasons why you should adopt this strategy.Improves your company's products and servicesWhen a company launches a new brand, product or service, it has certainly already carried out comprehensive research to understand market demand and consulted potential customers and carried out projections to find out whether the investment is justifiable.

e and credibility as feedback from people who have employment data user list actually tried this new item in the portfolio, much less whether it satisfies customers' real needs. With this information, you can better understand their perception and what can do to meet all expectations related to its consumption over time, whether to optimize the experience or to improve the requirements of the evaluated item.

Increases customer retentionCustomer retention is an efficient way to promote loyalty. There are many alternatives on the market, especially with digitalization and the breadth of online business. However, a company can create differentiators that facilitate consumers' decisions at the time of purchase. Furthermore, it must guarantee a unique experience and a positive perception of the brand so that the same customer returns as soon as they identify a new consumer demand.