Universal Inbox organizes customer service inquiries from many social media platforms

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2. LiveAgent
Rendering of LiveAgent's platform with lines germany b2b leads to logos of sales, social and CRM channels it integrates with.

LiveAgent is a help desk solution that enables businesses to personalize customer service interactions with a user-friendly interface. Businesses can manage customer data, relationships and care from a single dashboard.

LiveAgent offers third-party integrations, including tools like PipeDrive and Nicereply. It also supports 11 social media channels.

Features:

Custom automation rules for faster and more efficient customer interactions
Tag customer service interactions based on whether it’s a comment, question or complaint
Automatically assign tickets so the right experts provide the needed customer service solutions
3. Zendesk
Customer interactions window on ZenDesk’s platform.

Zendesk provides a flexible platform that companies can customize to meet their needs. Brands can create meaningful connections with customers on any channel. Agents can also personalize conversations that meet individual customer needs.

With Zendesk, companies of all sizes across industries can make it easy to do business with them. It also makes it easy for your teams to switch between public and private customer conversations. Additionally, Zendesk offers a wide range of integrations with customer service, sales and social media tools, including Sprout Social.