Now a marketer can set this up on their own in a couple of minutes.

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track the speed of the first response of operators and AI bot down to seconds;
analyze the number of open and closed questions in various sections: by date, operator, channel, department.
Using videos from any sources in the Knowledge Base : links to all popular Russian video hosting sites are supported, except for VK Video. But this limitation can be bypassed: if you have no other options and need to place a link to VK Video, write to support, and we will help with this.

Link to a question within a dialogue in the dialogue dump : when analyzing questions from the dump, you can click on a specific question and immediately go to this question in the dialogue, you don’t have to look for it in the entire correspondence with the user.

Recording a voice message in a chat : Users can now send voice messages to a chat. Operators will see them in the Dialogues section.

Recording a voice message in a chat
Updates for working with applications
Digest of updates for the SDK.

Show a message on a specific app screen without involving developers : To show a trigger message on a specific screen, you just need to specify the name of this screen. The function works similarly to the page visit trigger on the site, but instead of the page URL, it tracks the name of the screen that you pass. You can set up an exact match, exclude or, conversely, include specific screens in the selection.

Previously, it was necessary to create a separate event for each screen, for this it was necessary:

set the task for development,
wait for the release of a new application,
ask users to install the update.

Show a message on a specific screen of the application without involving developers
Redirecting users within iOS apps : You can now redirect users from one screen to another via a link, rather than sending them to the browser.

Increased character limits for bot and push buttons : The update will allow using formulas to substitute user properties and event attributes.

Use cases:

insert a question with the number of the client’s last order into the bot button;
generate an individual payment link in the push.
Phone mask for Android devices : to minimize the number list of germany cell phone number of incorrectly entered phone numbers.

Leadbots in Android apps : the ability to use leadbots in apps.

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Want to automate your communications, but lack time and resources? Contact the Carrot quest growth team

Growth Team Experts:

study the funnel on your site;
find places where you are missing leads;
will offer mechanics that will attract more targeted leads and help solve your other problems.
We will offer the first mechanics for the site during a free consultation.We continue to talk about marketer tools in 2025. In this article, we will analyze feedback forms: what they are, what tasks to use them for, and what results can be achieved. Spoiler: one of the results is an increase in leads and trust in the brand.

How the feedback form on the website works
A feedback form is a tool for communicating with customers. It helps collect people's data, opinions, or requests. Such a form can be part of a page, a separate module, or a pop-up window .