Based on customer service, import Omnichat to integrate customer service and serve every consumer considerately and completely.
sNug believes that the most important thing in online shopping is the customer's trust, and sNug's products are socks with relatively high unit prices. Therefore, the brand attaches great importance to real-person customer service from the beginning, and is not afraid of customers raising any inconveniences about the products. I’m afraid that customers can’t find anyone to serve them!
With the increasing number of digital channels, customer service staff have begun to report that there are many channels that require separate responses: official website, FB fan group, IG, LINE official account, etc. It is easy to miss information and cause customer complaints, which is quite a headache.
After getting to know Omnichat, I thought it was a germany email list good customer service integration tool that could solve customer service work on all platforms in one stop, so I decided to import Omnichat, based on customer service, and use effective digital tools to create a better shopping experience for members.
1: One-stop integration of fragmented dialogue channels, robot customer service scripts save manpower and provide better services
Since sNug's socks are functional products, in addition to the various certifications, materials and features of the products that need more introduction, the product sizes are also subdivided into 10 different sizes according to the length and width of the feet, so it is also necessary to talk to customers more Explain how to select and patiently answer customers' various questions.