Number of phone calls and call duration

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By setting the number of orders and order rate as KPIs, you will be able to conduct inside sales while keeping in mind the success rate of orders. You can expect to conduct sales activities that will increase the success rate of orders.

Some companies set data such as how many calls were made to customers and the duration of the calls as indicators of the amount of activity in inside sales. By using the amount of activity as an indicator, it can also be used to argentina phone number resource analyze what level of activity will produce results, and whether it will lead to sales negotiations or orders.

By adding detailed data such as call duration as well as the number of approaches as indicators, it will be easier to improve the quality and efficiency of telephone response.

Email open rate
Some companies use the open rate of e-mail newsletters as an indicator of inside sales. It is common to use the open rate as an indicator rather than the number of e-mail newsletters opened. By changing the subject line, sending timing, etc., you can find conditions that result in a higher open rate.

Another purpose is to have email newsletters be devised to increase the open rate by setting the open rate as an indicator. For this reason, email newsletters are often used not only to approach customers, but also as a means of training staff.