Although the digitalisation of processes in different market sectors has brought with it greater work efficiency, savings in time and costs and greater convenience for users, it also has its drawbacks.
The main and most important one is the dependency that it creates for companies around the world, and that is that if the system goes down, operations are paralyzed. And this is what happened this morning in many airports around the world.
The Amadeus Altea software , used by 125 airlines, has suffered technical failures affecting passenger check-in and creating long queues at airports including Heathrow and Gatwick in London, Charles de Gaulle in Paris, Zurich, Melbourne, Johannesburg, Changi in Singapore and Reagan in Washington.
Some users have also had problems checking in via the website.
After the news broke, Gatwick Airport assured that it was a "temporary failure" that algeria phone number was not causing delays to flights and that the system was already returning to normal. They also clarified that it was a problem with the airlines themselves and not the airport.
Heathrow airport acknowledged “intermittent problems” but assured that passengers could continue to check in, although the process could “take longer than usual.”
The software company itself has also commented on the matter, confirming the failures that its system has suffered and assuring that they were working to solve them.
The @Qantas check in system down. Massive queues in Hong Kong. Not sure why they can't get this right pic.twitter.com/lrL5jUzVEN
— Paul Harapin (@paulharapin) September 28, 2017
Meanwhile, passengers have not hesitated to report the long queues that have formed at airports on social media. Some of them seemed resigned to delays of more than an hour and a half.