LiveChat is, you guessed it, a live chat tool for your website that makes it easy to communicate with customers in real time . This software is suitable for both small and large businesses. Among its clients, you will find companies like McDonald's, Adobe, and PayPal - impressive, right?! You can connect LiveChat to:
Facebook Messenger
E-mail
Whatsapp
SMS campaigns
Your website
Shopify (and other eCommerce platforms )
Stripe
…and other third-party apps so customers can easily contact you anywhere.
Chats from all your communication turkey number data channels are routed to one consolidated inbox where you and your support team can quickly answer questions and manage all conversations. You can also include attractive product cards in your chats with a link to your store. This makes it easy to upsell , cross -sell , and/or direct customers to specific products. LiveChat is also powered by artificial intelligence . This means you can automatically segment customers based on their needs and route them to the most appropriate agent for a smoother customer experience.
Pros of LiveChat
LiveChat connects with over 200 tools.
Easily merge and manage chats from multiple channels.
Making sales in your messages is very simple.
You can work more effectively as a team by directing customers to the most appropriate support agents.
You can change the appearance of the chat widget.
You can create custom integrations with the LiveChat API .