Future of work: l’intelligenza artificiale per i lavoratori italiani

[mdabuhasan]

According to a new study, conducted by the Opinium institute for ServiceNow, half of Italian workers (48%) already use artificial intelligence to write emails and posts on social networks and 53% believe it is the greatest opportunity for their future work. At the same time, three in ten people do not understand how generative artificial intelligence could support them in their role (31%) and 43% admit they do not have the technical skills necessary to work with artificial intelligence systems.

The research involved, last October, 5,500 adults telegram data working in France, Germany, Ireland, Italy, Sweden, Switzerland, the Netherlands, the UAE and the UK.

“Artificial intelligence is the future and this study helps us understand what Italian workers think and how they are already involved in its use,” commented Filippo Giannelli , area VP and country manager ServiceNow Italia. “ ServiceNow is at the forefront of creating technologies based on artificial intelligence, with the aim of allowing employees to do their job better to dedicate more time to higher-value activities. In addition to technological development, we are also very attentive to the training plan, with specific training programs and courses on this topic, aimed at all people and not just those with technical training.”

Returning to the Italian data, it is interesting to note that only half of Italian workers (48%) think they have all the skills needed to be successful throughout their career. A similar percentage (46%) believes they will need further training to maintain a relevant position on the market. Furthermore, the sample aged between 18 and 34 has more confidence in their abilities (53%) than their older colleagues.

Sixty-six percent of respondents agree that additional training in technology or digital skills would help them feel more confident about their career prospects, and 65% have taken action to do so themselves. But more than a third (37%) find it difficult to fit the training into their work schedule, and fear that in a context of constant change, the skills they have developed could quickly become obsolete (43%).