Of the most appealing options in the market let’s take a look at plivo cx's . Smart features that help extract maximum value from omnichannel customer service:agents obtain a 360-degree view . Of the customer’s background and interaction history on a unified agent desktop, facilitating personalized conversations . And better problem-solvingleverage an interactive voice response (ivr) system with automated phone menus to guide . Callers and route them to the appropriate department or agent, streamlining the customer experiencethe openai-powered .
Chatbot and voice bot act as your virtual assistant that is compliance directors email list available 24/7 and can . Provide answers to routine queries based on the knowledge base available within the companyits standout . Drag-and-drop customer journey builder and pre-configured integrations enable painless deploymentbusinesses can carry out product trials . and how it can best help them growit helps you stay . Secure and compliant with strict adherence to industry-specific regulatory requirements plivo cx’s ai engine helps .
Your team prioritize and respond to urgent customer requests faster, ensuring timely assistance it also . Trains your ai agents to reflect your company's voice and policies, maintaining brand consistency throughout . Interactionsyou can integrate plivo cx with popular crms and custom api integrations to provide more . Personalized responses and ensure ai-driven conversations are aligned with customer dataintegration with helpdesk, order, and . Payment systems is also availableenhance customer communication by enabling seamless exchange of images, videos, audio, .