Did you know that on average, businesses take indian email list around 12 hours and 10 minutes to respond to customer queries? This is nowhere near today's rising customer expectations. So how do you ensure you're earning brownie points where most businesses fail to do so?
Real-time customer support using a live chat software can help you offer your customers instant solutions and guide them throughout the customer journey if needed.
Live chat can raise customer support standards by giving your customer support team the ability to engage with prospects in real time throughout the customer journey.
You can also chat with a club live chat co-browsing software that helps your support team to easily interact with your customer's screen to better understand their complaints and provide instant assistance by sharing the customer's screen and guiding them through the product.
4. Make it personal
After enabling real-time support, you can move on to personalizing the customer experience. Creating a customized experience can do wonders for your brand by increasing your customers' loyalty. In fact, 80% of customers are more likely to purchase a service or product from a company that offers personalized experiences.