Appoint a designated parent – A parent who acts like a class rep can handle minor issues, so as not to involve coaches every time
Communication is key – and the parent is critical in dealing with problematic parents
Listen and keep calm – Listen to the concerns of the parent calmly and engage in a constructive conversation that acknowledges their feelings. Be sure to stand firm though and not be pushed into something you’re uncomfortable with
Offer to meet in private – Deal with the concerns and complaints in private, ensuring discretion and avoiding causing upset in front of the team or others
Be proactive – Stay in contact with them singapore rcs data to maintain an open line of communication
Be prepared for the worst-case scenario – Have a plan ready to deal with severe cases, involving higher management or even law enforcement if necessary
Education is key – Explain to those parents how their behaviour can actually hinder their child’s or the team’s success
Parents with a problem
Parents with problems are very different to problem parents, as their behaviour often results from external factors such as work, stress, or personal issues.
Parents with a problem want to find solutions and don’t expect preference or special treatment for their child. They may however need additional help to ensure their child can continue to do their chosen activity.