If you want to learn step by step how to use this tool and enjoy all its benefits, keep reading. We have prepared a quick and objective guide for all types of business.
Firstly, if you don't already use WhatsApp Business to access it, simply search philippine country code number for it in your app store, install it, enter a business number, verify it and set it up.
Through this functionality you will have:
A verified profile conveys credibility and trust to everyone.
Create a catalog with up to 30 products/services including photos, description and price.
Access reports and monitor user open rates and engagement
Trigger automatic messages.
Furthermore, there are other alternatives to increase the quality of your support and we will share them with you.
There are currently three message formats: greeting, absence and quick.
Below we explain more details about each of them, however first download the application using the links below, and confirm your business number by entering the name and description.
Android — iOS
Secondly, click on the three dots on the right side, go to business tools, then conversations and choose the greeting option.
Enter the content however you prefer and then you will see the recipients field.
Then select send to everyone or “everyone except my contacts…” if you want to prevent this from being sent to a specific person and save.
Greeting
Whenever someone contacts your business for the first time, this is the automatic messaging format that you will use and we explained how to activate it previously.
In many cases it is something like: Hello! Welcome to Digisac, how can we help you?
This way, even if your support team is busy or on their lunch break, you’ll be encouraging the person to continue the conversation.
Absence
If you offer support from 9am to 6pm, you can use this format to let your customers know that you will not be online for a certain period and that a representative will contact them as soon as possible.
Activation will be carried out in the same way as before, click on the three dots on the right side, go to commercial tools, absence message, edit and save.
However, it will only be sent if you choose the “scheduled time” option, so if someone contacts you after that time, the message will be sent.