What to avoid when approaching a customer via WhatsApp?

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Personalize your messages
Personalizing your message with your customer’s name shows you care and helps establish an immediate connection. Also, make sure your communication is relevant to the customer, based on previous interactions or expressed preferences.

Maintain a professional tone
Even though it’s an informal platform, it’s crucial to maintain a professional tone when lebanon phone number library approaching customers on WhatsApp. So, avoid excessive use of emojis and slang. Remember, you’re representing your brand.

Respect the customer's schedule
Avoid sending messages at inappropriate times. Respecting business hours, unless the customer has indicated another time as a preference, is a best practice that reflects consideration for the customer's time.

Now you know what to do when contacting a customer via WhatsApp. But what should you avoid? We’ll tell you below:

Spam is not welcome
Never send repetitive or unsolicited messages. This can irritate the customer and lead to loss of credibility and even blocking of your number.

Avoid generic messages
Messages that appear to be sent en masse to multiple customers can make the customer feel less valued. Messages should always have a touch of personalization.