Consumer rights related to returns, guarantees and purchase regret on Black Friday
During Black Friday, the right to cancel is valid for purchases made outside the physical establishment, such as those made online.
This right allows the consumer to return the product within seven calendar days of receipt, without having to justify the return. The buyer is also entitled to a full refund , including shipping costs.
Additionally, products purchased during Black Friday follow the same warranty rules that apply to any other purchase.
In other words, it means that the consumer has the right to demand repairs, exchanges armenia phone number resources or refunds for products that present manufacturing defects, within the time limits of 30 days for non-durable products and 90 days for durable products.
Precautions that consumers and companies should take during Black Friday
For consumers, some precautions can avoid inconvenience and ensure a safe shopping experience. It is essential:
Monitor product prices in advance to avoid falling into the trap of false promotions.
Prioritize shopping sites that use security protocols (HTTPS) and avoid sharing personal data on sites of dubious origin.
For companies, it is equally important to follow CDC rules and offer transparency in offers , as well as maintain efficient customer service channels .
This will help prevent issues such as complaints and maintain consumer confidence, resulting in a safer and more beneficial Black Friday for everyone.
Check the store's return and exchange policies before making your purchase
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