S. Shch.: Our system can be used in any way. It can work as a standalone solution, but it is also possible to add Gen.AI to your existing system to enhance its functionality and add more intelligence. For example, we can integrate with a request system or ITSM, adding the full range of product capabilities - from deep analysis of requests, including attached files, to classification, generating prompts for operators and automatic responses to users.
ICL Services
Or another of our favorite scenarios is germany telegram database embedding Gen.AI into an existing chatbot to add more flexibility, intelligence, and the ability to respond dynamically, not in a “dry” scripted way, depending on what the person wants. We can also teach it to understand and recognize various emotions and respond with emoticons.
IT Channel News: Companies like to speak in numbers.
S. Shch.: For each project, the indicators will, of course, be individual. But based on our experience and cases, we can predict the following statistics: the work time of call center or technical support operators is reduced by 5 times, the accuracy of determining the parameters of the request increases to 99%, and 87% of requests are resolved without human intervention.
IT Channel News: AI is a popular technology today, and there are many solutions related to it. Do you have any competitive advantages?
How can your product present itself here?
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