Many global organizations rely on Salesforce to manage their customer relationships and build new applications on the platform, while leveraging AWS for their compute, storage, and database needs along with AWS technologies such as Amazon Connect (an omnichannel cloud contact center), Amazon Redshift (a fully managed petabyte-scale data warehouse service in the cloud), and AWS Lambda (a serverless computing service that enables customers to run code without provisioning or managing servers). combine AWS and Salesforce capabilities for their applications. These new offerings will enable customers to use AWS and Salesforce services through new, unified platforms. The companies have also collaborated on new low-code tools to foster innovation among customers so they kuwait number data can build applications that connect data between Salesforce applications and AWS services in real time.
A consolidated alliance
Since 2016, SMBs, startups, enterprises across industries, and governments around the world have leveraged AWS and Salesforce to deliver business-critical services to their end users. Salesforce already relies on AWS as its primary public cloud provider, and AWS also uses Salesforce as its CRM platform. Together, the two companies have launched numerous products that combine services from both providers across telephony, digital channels, and Customer Relationship Management (CRM) data, including Service Cloud Voice , Private Connect , Government Cloud Plus , and Intelligent Document Automation . The agreement announced today will make it easier for customers to combine the capabilities of the cloud provider and the world’s leading CRM platforms while minimizing the need to code.
AWS and Salesforce continue to invest in sales, solution architecture, and customer support to ensure a seamless user experience and drive customer success. The products announced today will be available in 2022. For more information, contact your Salesforce or AWS account manager or see www.salesforce.com/aws or www.aws.amazon.com/featured-