Indicates That Of Consumers Consider Empathy To Be Important In Their Customer Service Interactions An . Eptica Investigation Revealed That For Of Consumers It Is A Major Problem That Agents Do . Not Know How To Recognize Their Discomfort Or Anger And That In Addition Of Them . Admit That They Always Or Frequently Change Providers If Customer Service Staff Is Not Able . To Solve Their Problems What Does A Person Need To Be Empathetic A Person Who . Is Empathetic Must Have Several Or All Of These Characteristics Listening Ability If They Know .
How To Keep Quiet And Respec The Time Of Their band data Interlocutor They Will Be Able . To Better Understand And Comprehend What They Are Telling Them Eliminating Prejudices Establishing Stereotypes Or . Judging Without Knowing A Person Distances Us From Them And Prevents Us From Truly Empathizing . With Their Emotions Being Polite And Respectful Respect Is A Basic Value Of Every Human . Relationship Because It Allows For Trust Closeness And Understanding Treating Others As Equals Is Necessary . So That We Can Put Ourselves In Their Shoes Being Honest Whoever Is Authentic And .
Sincere Can More Easily Gain The Trust Of Another Person Having Emotional Intelligence According To . Psychologist Danielgoleman Emotional Intelligence I E The Ability To Recognize Ones Own Emotions And Manage . Them Is Closely Related To Empathy How To Develop Empathy In Call Center Agents Include . It In The Company Values In Order For Your Employees To Be Empathetic During Their . Working Hours It Is Necessary For The Company To Be Empathetic Too If The Company . Prioritizes This Virtue And Includes It In Its Philosophy It Will Soon Become Part Of .