At least 85% of time spent on smartphones is spent using apps. Many customers interact with brands through smartphones, so businesses must optimize their mobile capabilities. This covers your apps’ functionality, performance, responsiveness, design, and security.
By enhancing mobile capabilities, brands can leverage loan data mobile-specific features for more personalization. Features like location-based offers and push notifications can deliver personalized and contextually relevant content to users, enhancing the omnichannel experience.
Secure support
Providing an omnichannel experience with the right customer support increases the effectiveness of your strategy. When customers encounter an issue, like a bug, make it easy to resolve by providing user-friendly support channels.
Looking to create omnichannel support? Here are some ideas to help you:
Create a knowledge base to help customers find answers to questions, guides, or troubleshooting instructions.
Use cutting-edge technologies like chatbots to give personalized responses.
Provide email support so customers can send their queries and receive personalized responses.
Live chat with a customer service rep
Create an online community where customers can ask questions and get help from a company rep or other members.
Phone chat, sms messaging, or video chat.
Streamline response times
Fast response time is an important attribute of an effective omnichannel strategy. Based on The Sprout Social Index™, we found that 75% of customers expect a response within 24 hours or less.