Follow-up phrases for inactive customers

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Unfortunately, not every customer you reach out to will complete a purchase right away. This is where follow-up becomes essential.

The secret is to remind the customer in a subtle way, without seeming pushy. Some suggestions include:

“Hi, [name]! We haven’t talked in a while. Would you like to know if you’re still interested in our products/services?”
“We noticed you didn’t complete your purchase. Can we help you with any questions?”
“We are always here for you if dubai cell phone number list you need anything, [name]. If there is anything we can help you with, please don’t hesitate to give us a call.”
“We know things can get busy, but we’re here if you’re still interested in taking advantage of our deals.”
These phrases rekindle customer interest and open up a new conversion opportunity.

8. Phrases to recover abandoned carts

When a customer abandons their shopping cart , it's important to send a friendly message to encourage them to complete the purchase.

In this sense, phrases like these can be effective:

“We noticed you left some items in your cart. Do you need help completing your purchase?”
“Your cart is still here, [name]! We can guarantee fast delivery if you finish now.