Large volume of open information

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But all such methods have significant disadvantages:

Getting feedback like this is difficult and time-consuming
Results may be distorted
The process itself is quite expensive.
A more effective way to objectively evaluate customer saudi arabia mobile database service is social media analysis, which does not conduct surveys but studies the array of information generated by the users themselves.

Here are the main advantages of this approach:

Get results literally within a day
Socially expected responses are not used
Analytics can be configured once and then simply launched according to the specified parameters
New results can be compared with previous ones.
A unified methodology for analyzing both your company and competitors
To provide the best experience to your customers, you need to be in close contact with them. Understand what they expect, receive and analyze feedback, and look for growth points together with them. And social networks are great for this.

Show your care through actions
Whatever brand you take, everyone talks about their love for customers. But if reality differs from words, then they are not worth a dime. A random example: contacting the contact center about a delivery delay. If the buyer does not see attention to his problem here, if he only gets template excuses, will he feel the love of the brand, which it talks about so loudly? Hardly. Therefore, the reputation of a caring company must be built on deeds. And at all levels.