The customer is provided with access to the updated model and documentation via the cloud service on a weekly basis, and information about new materials is regularly updated in the internal knowledge base. Employees notify the customer of updates telegram in philippines via chat or email. All this contributes to increased transparency of interaction.
The project uses the Yandex.Documents service for commenting and exchanging feedback. At the same time, the founder of the NIP Group noted that documents should remain within the platform, since uploading to personal devices interrupts the integrity of the system. This approach allows maintaining a good reputation as a developer, thereby increasing customer trust.
In addition to discussing the regulations for working with customers, the discussion club leader asked whether it was necessary to transfer 3D model files along with drawings and notes.
Roman Aldushkin responded that under his leadership they are only implementing internal projects, and therefore all the information necessary for production is posted on a corporate network resource available for public use.
Igor Kukushkin spoke about the previously established procedure for interaction with foreign contractors: "We have worked a lot with European factories. For example, they always have a separate IFC for each product. And for each of these models, there is also an NC file for the machines."
In Russia, this practice is being adopted by reinforced concrete factories. It is much more convenient for specialists to work with separate IFC files, which they can integrate into their production processes. Also, KZhI uses separate files for mesh production machines.
At the same time, some Russian metalworking plants may require files for CNC machining. The expert noted that this happens quite rarely, and they mostly transfer 3D models, and the files for production are prepared by specialists inside the plant.
Roman Aldushkin also emphasized that Severstal Steel Solutions widely uses single-assembly IFC models for production. The experts agreed that this practice will become more popular in the future, and Igor Kukushkin expressed a wish to improve the functionality of MasterFab: