Offline response bot
Posted: Thu Jan 23, 2025 6:51 am
Compared with traditional customer service methods, chatbots that deploy offline instant responses can continue to provide customer service during non-working hours. This function is very important for brands that do not have a 7/24 shift mechanism. Especially when customers ask questions late at night or on holidays, the offline response robot can first guide self-help to solve the problem, or reply to the message that has been received, and the personnel will be at work Message to reply as soon as possible: "Hello, it is currently our non-working hours, but we will reply to your question as soon as possible during working hours (Monday to Friday 12:00-18:00)."
Offline response bot allows you to continue providing customer viber phone number data service during non-working hours
Offline response robots can have FAQ robot functions to allow customers to solve problems by themselves
keyword robot
Through chatbots that respond to messages using keywords, companies can automatically provide relevant answers or information based on customer questions or keywords, which helps speed up customer problem resolution and reduces the burden on real-person customer service.
Offline response bot allows you to continue providing customer viber phone number data service during non-working hours
Offline response robots can have FAQ robot functions to allow customers to solve problems by themselves
keyword robot
Through chatbots that respond to messages using keywords, companies can automatically provide relevant answers or information based on customer questions or keywords, which helps speed up customer problem resolution and reduces the burden on real-person customer service.