Where customer service decides the future of brands
Posted: Thu Jan 23, 2025 5:41 am
2) Train the ‘trophy kids’, the good old way
Don’t cut back on training. You may not realize it now, but it will be beneficial in the long haul. Millenials also dubbed as the Trophy Kids, despite years well spent at the University, having attended numerous seminars, gone through internships, peer influence, steered by the biggest information source available-the Internet, lack direction. Most of them come with half baked notions about work and limited practical knowledge.
It’s not uncommon to see their understanding of themselves often getting challenged during performance reviews. Having grown up in an environment where competition is only for wining, criticism (of any sort) isn’t taken lightly. They uruguay phone number resource need training to not just know their work, but to understand collaboration and team effort in a real work scenario. At times managers get too busy or too lazy and the training is restricted to a power point presentation or a brief orientation.
We’re in an era. New kids on the block needs to learn it. In retail or hospitality industry, where work is often distributed through a workforce scheduling software, since inefficient Employee Scheduling is costly, the actual customer handling only comes from experience.
Only an experienced manager/team leader can show you the way there.
3) Knee jerk reaction–the worst morale killer
Look out for your promising new entrants. Don’t let incompetent team leads or managers make them scapegoats to cover their own goof ups. One deadline missed, one mistake in the report and everyone starts chewing them out, hitting the panic button. While it’s perfectly alright for grave errors that may lead to a lost client or contract, etc., but making a big deal out of manageable stuff must be definitely avoided.
Don’t cut back on training. You may not realize it now, but it will be beneficial in the long haul. Millenials also dubbed as the Trophy Kids, despite years well spent at the University, having attended numerous seminars, gone through internships, peer influence, steered by the biggest information source available-the Internet, lack direction. Most of them come with half baked notions about work and limited practical knowledge.
It’s not uncommon to see their understanding of themselves often getting challenged during performance reviews. Having grown up in an environment where competition is only for wining, criticism (of any sort) isn’t taken lightly. They uruguay phone number resource need training to not just know their work, but to understand collaboration and team effort in a real work scenario. At times managers get too busy or too lazy and the training is restricted to a power point presentation or a brief orientation.
We’re in an era. New kids on the block needs to learn it. In retail or hospitality industry, where work is often distributed through a workforce scheduling software, since inefficient Employee Scheduling is costly, the actual customer handling only comes from experience.
Only an experienced manager/team leader can show you the way there.
3) Knee jerk reaction–the worst morale killer
Look out for your promising new entrants. Don’t let incompetent team leads or managers make them scapegoats to cover their own goof ups. One deadline missed, one mistake in the report and everyone starts chewing them out, hitting the panic button. While it’s perfectly alright for grave errors that may lead to a lost client or contract, etc., but making a big deal out of manageable stuff must be definitely avoided.