The Foundation for Conversational Recruiting
Posted: Wed Jan 22, 2025 4:25 am
Setting up a conversational chatbot is an investment, especially when involving advanced artificial intelligence. But the quality of the chatbot depends on the information it accesses. A knowledge management system is necessary for providing the chatbot with useful content.
A typical solution for knowledge management is a knowledge base, wiki, or some other type of centralized content collaboration software to help capture, organize, and share content within the organization. By having a central repository of knowledge, you can keep the content under single-source control while still keeping it dynamic to ensure that all data is easy to review and update.
The information from your content collaboration software can then be mapped to ecuador phone number resource your chatbot to help with answering potential candidate questions.
As part of the company’s knowledge management strategy, data collected from a conversation between an AI chatbot and candidates can go into a talent relationship management (TRM) system that tracks candidates. Having all the information gathered in one place helps recruiters when they consider a candidate.
Mya Conversational Recruiting 2
(Example from conversational AI platform Mya. Mya is able to gather data on the candidate's career goals and feed it back to the recruiter)
Knowledge management is especially important when engaging in conversational recruitment over several platforms, as having information gathered in a centralized location makes it easier for employees and recruiters to stay up-to-date in the hiring process.
A typical solution for knowledge management is a knowledge base, wiki, or some other type of centralized content collaboration software to help capture, organize, and share content within the organization. By having a central repository of knowledge, you can keep the content under single-source control while still keeping it dynamic to ensure that all data is easy to review and update.
The information from your content collaboration software can then be mapped to ecuador phone number resource your chatbot to help with answering potential candidate questions.
As part of the company’s knowledge management strategy, data collected from a conversation between an AI chatbot and candidates can go into a talent relationship management (TRM) system that tracks candidates. Having all the information gathered in one place helps recruiters when they consider a candidate.
Mya Conversational Recruiting 2
(Example from conversational AI platform Mya. Mya is able to gather data on the candidate's career goals and feed it back to the recruiter)
Knowledge management is especially important when engaging in conversational recruitment over several platforms, as having information gathered in a centralized location makes it easier for employees and recruiters to stay up-to-date in the hiring process.