What are the similarities between ERP and CRM?
Posted: Tue Jan 21, 2025 5:38 am
Both ERP and CRM use databases to store and manage data. Both of them allow for efficient organization, retrieval, and analysis of the information.
You can also deploy ERP and CRM systems in the same way. There are two modes of deployment for both ERP and CRM: on-premise and cloud-based (Software as a Service).
Cloud-based SaaS systems are now more popular than on-premise for both ERP and CRM systems since they are easier to use, are better for scalability, give more flexibility, require fewer cfo email lists internal resources, and have lower upfront costs. On the other hand, CRM is a powerful tool for managing all customer relationships. Its goal is to foster stronger connections with your leads and clients. By implementing a CRM system, you can increase work efficiency, elevate sales teams' performance, enhance customer satisfaction, and ultimately, drive revenue growth.
The key difference between ERP and CRM is that ERP is mainly used for financial data and the finance department, while CRM is mainly used for customer data by the sales and customer service teams. Hence, people sometimes refer to the ERP as the back office and the CRM as the front office.
Another difference between ERP and CRM systems is that some ERP tools can include a CRM function, but CRM software systems usually do not.
There are also similarities between ERP and CRM historically. NetSuite (ERP) and Salesforce (CRM) pioneered their respective SaaS fields. However, CRM systems were the first to undergo cloud transition because ERP was used to manage sensitive financial data.
CRM systems, on the other hand, handle customer data, which was seen as less susceptible to privacy breaches at the time. CRM proved to be easier to design and build, while ERP initially required more effort to move to the cloud.
You can also deploy ERP and CRM systems in the same way. There are two modes of deployment for both ERP and CRM: on-premise and cloud-based (Software as a Service).
Cloud-based SaaS systems are now more popular than on-premise for both ERP and CRM systems since they are easier to use, are better for scalability, give more flexibility, require fewer cfo email lists internal resources, and have lower upfront costs. On the other hand, CRM is a powerful tool for managing all customer relationships. Its goal is to foster stronger connections with your leads and clients. By implementing a CRM system, you can increase work efficiency, elevate sales teams' performance, enhance customer satisfaction, and ultimately, drive revenue growth.
The key difference between ERP and CRM is that ERP is mainly used for financial data and the finance department, while CRM is mainly used for customer data by the sales and customer service teams. Hence, people sometimes refer to the ERP as the back office and the CRM as the front office.
Another difference between ERP and CRM systems is that some ERP tools can include a CRM function, but CRM software systems usually do not.
There are also similarities between ERP and CRM historically. NetSuite (ERP) and Salesforce (CRM) pioneered their respective SaaS fields. However, CRM systems were the first to undergo cloud transition because ERP was used to manage sensitive financial data.
CRM systems, on the other hand, handle customer data, which was seen as less susceptible to privacy breaches at the time. CRM proved to be easier to design and build, while ERP initially required more effort to move to the cloud.