"The portal "Our Saint Petersburg" simplifies the interaction
Posted: Mon Jan 20, 2025 9:05 am
sburg" began the transition to domestic software in 2024 and will also expand the range of services for city residents.
The portal "Our Saint Petersburg" processes about 500 thousand requests per year - in 2023, the system received over 460 thousand messages, most of which were devoted to problems of improvement (283,290 messages) and issues of maintenance of apartment buildings (188,389). The number of users is growing annually and in 2023 there were already more than 300 thousand. On average, users submit 1,350 messages per day about problems related to housing and communal services, improvement, the condition of roads and sidewalks, illegal construction and trade objects, violations of land or migration laws and other issues.
of government bodies with thailand whatsapp resource citizens. We see that Petersburg residents have a positive opinion of the platform - according to a survey that almost 7 thousand people took last year, 83% of portal users gave a positive opinion of the system's work. In 2024, we will expand services and make the portal even more convenient and useful. But the main task remains the transition to domestic software and compliance with FSTEC requirements," commented Vice-Governor of Saint Petersburg Stanislav Kazarin.
Integration of the portal with other city systems provides complete information about the building: from data about the management company to expanded and detailed technical and economic passports, as well as news and notifications from the management company, cleaning schedules, dates of planned and emergency shutdowns, etc.
The portal has a mobile application and a mobile version. This makes it easier to submit messages, as it allows you to take a photo of the problem on your phone and send a message with the photo directly from the scene, taking into account automatic geolocation.
The portal uses AI. Thus, with the help of neural network technology, residents' requests are distributed into portal categories, in which the organizations responsible for resolving the issue are identified. Thus, the request immediately goes to the required district administration or executive authority, where it is automatically forwarded to the executor.
Each category of messages has its own rules for processing and timeframes for solving problems. Mechanisms for collecting and processing large data sets are used to analyze information and prepare reports. Due to the introduction of neural network technologies, portal users can submit requests much faster, and the number of operations for changing and searching for categories has almost halved for the moderation service and operators.
In 2024, it is planned to introduce the ability to indicate on the map not just a house or a problem location, but a specific object. This function will be implemented for messages related to the content of container sites. In the future, it is planned to scale it up to work with categories related to traffic lights, road signs, advertising and information structures.
The issue of the emergence of new services is being worked out, including for filing applications for the preservation of video recordings from city surveillance cameras, as well as for the registration of permits for parking cars. In addition, it is planned to develop an interactive mechanism for collecting, analyzing and processing proposals from citizens to improve the infrastructure and improvement of the city. The plans also include the launch of an interactive map of traffic lights displaying up-to-date information on their status.
Also this year, the popular service that allows reporting falsification of participation in the selection of a management organization will be modernized. Improvements will simplify both the ability to access this service and tracking previously sent requests.
The portal "Our Saint Petersburg" processes about 500 thousand requests per year - in 2023, the system received over 460 thousand messages, most of which were devoted to problems of improvement (283,290 messages) and issues of maintenance of apartment buildings (188,389). The number of users is growing annually and in 2023 there were already more than 300 thousand. On average, users submit 1,350 messages per day about problems related to housing and communal services, improvement, the condition of roads and sidewalks, illegal construction and trade objects, violations of land or migration laws and other issues.
of government bodies with thailand whatsapp resource citizens. We see that Petersburg residents have a positive opinion of the platform - according to a survey that almost 7 thousand people took last year, 83% of portal users gave a positive opinion of the system's work. In 2024, we will expand services and make the portal even more convenient and useful. But the main task remains the transition to domestic software and compliance with FSTEC requirements," commented Vice-Governor of Saint Petersburg Stanislav Kazarin.
Integration of the portal with other city systems provides complete information about the building: from data about the management company to expanded and detailed technical and economic passports, as well as news and notifications from the management company, cleaning schedules, dates of planned and emergency shutdowns, etc.
The portal has a mobile application and a mobile version. This makes it easier to submit messages, as it allows you to take a photo of the problem on your phone and send a message with the photo directly from the scene, taking into account automatic geolocation.
The portal uses AI. Thus, with the help of neural network technology, residents' requests are distributed into portal categories, in which the organizations responsible for resolving the issue are identified. Thus, the request immediately goes to the required district administration or executive authority, where it is automatically forwarded to the executor.
Each category of messages has its own rules for processing and timeframes for solving problems. Mechanisms for collecting and processing large data sets are used to analyze information and prepare reports. Due to the introduction of neural network technologies, portal users can submit requests much faster, and the number of operations for changing and searching for categories has almost halved for the moderation service and operators.
In 2024, it is planned to introduce the ability to indicate on the map not just a house or a problem location, but a specific object. This function will be implemented for messages related to the content of container sites. In the future, it is planned to scale it up to work with categories related to traffic lights, road signs, advertising and information structures.
The issue of the emergence of new services is being worked out, including for filing applications for the preservation of video recordings from city surveillance cameras, as well as for the registration of permits for parking cars. In addition, it is planned to develop an interactive mechanism for collecting, analyzing and processing proposals from citizens to improve the infrastructure and improvement of the city. The plans also include the launch of an interactive map of traffic lights displaying up-to-date information on their status.
Also this year, the popular service that allows reporting falsification of participation in the selection of a management organization will be modernized. Improvements will simplify both the ability to access this service and tracking previously sent requests.