Physical distance or the occasional absence of a person no america cell phone number list longer represents an obstacle to the progress of a project since key information is permanently accessible to all those who need it.
For example, imagine that your Marketing department needs to access your brand's graphic charter while the employees of the graphic design team are absent. If it has been placed on the knowledge base, it can be downloaded immediately without waiting for their return.
Of course, like any tool, a knowledge base has its limits and does not replace humans. Also, it is possible that clarification from another employee is still necessary. Hence the importance of working to enrich and update the base as much as possible.
The knowledge base can also help your employees find information about their onboarding, the company's HR policy or news that may directly concern them in one click. Confusion will be less frequent because all employees will have access to the same information, available in self-service.
In addition, thanks to the knowledge base, the HR team will be much less stressed and will be able to concentrate on other tasks.
In terms of training costs, you will also be a winner since your new recruits will have access to up-to-date information and will find the answers to their questions themselves. You will thus save time in their onboarding, by focusing on more important aspects.
If you choose a public knowledge base, your Customer Service teams will undoubtedly be the ones who will feel the most impact on their workload. Indeed, by allowing customers to resolve their problems autonomously, the volume of requests to your sales teams will be lower.