In this article, we will explain how your business can connect WhatsApp with Zoho CRM, using the Callbell API .
To proceed, you must have a Callbell account and a Zoho CRM account .
WhatsApp <--> Zoho CRM
What is Zoho CRM?
This very interesting tool offers a range of complete solutions to its customers. Among Why You Need This Database the features that we can obtain, we have the complete management of users and potential customers. You will be able to add all the data you want to complete customer information, ticket management, email conversations, messages on social networks and live chat. This tool then becomes ideal for support, sales and call center teams.
One of the most interesting things about this tool is the possibility to download a free version with all the CRM features that a business may need.
WhatsApp <--> Zoho CRM
What is Callbell?
Callbell is a SaaS platform focused on communication between companies and customers through messaging applications . It is a collaborative chat tool to which companies can associate their Facebook page , a WhatsApp account through the WhatsApp Business API , Instagram business and Telegram , to centralize support channels and offer a better experience to the end customer. All in a single centralized solution.