Tools & Best Practices for WhatsApp Marketing Funnels
Posted: Wed Jun 18, 2025 3:53 am
Transactional Updates: Send automated order confirmations, shipping notifications, delivery updates, and payment receipts (these use "Utility" templates and are often free if within the 24-hour window of customer-initiated contact).
Post-Purchase Support: Offer usage tips, maintenance guides, or links to FAQs for products they've purchased.
Feedback & Reviews: Request product reviews or send surveys to gather insights.
Replenishment Reminders: For consumable products, send automated reminders when it's time to reorder.
Loyalty Program Updates: Notify whatsapp number list customers about new loyalty points, rewards, or exclusive VIP offers.
Cross-sell/Upsell: Recommend complementary products or higher-tier services based on their past purchases.
Contact List Management: Maintain detailed customer profiles in CRM, tracking lifetime value, repeat purchases, and satisfaction levels for ongoing segmentation.
WhatsApp Business Platform (API): Essential for scalability, automation, segmentation, and compliance. Work with a reputable Business Solution Provider (BSP).
CRM Integration: A must-have to manage your contact lists, segment audiences, and personalize messages based on comprehensive customer data.
Chatbots: Automate initial interactions, lead qualification, FAQs, and even entire nurturing sequences.
Message Templates: Use pre-approved templates for all business-initiated messages outside the 24-hour customer service window. Ensure they are clear, concise, and provide value.
A/B Testing: Continuously test different messages, offers, and automation flows to optimize performance at each funnel stage.
Post-Purchase Support: Offer usage tips, maintenance guides, or links to FAQs for products they've purchased.
Feedback & Reviews: Request product reviews or send surveys to gather insights.
Replenishment Reminders: For consumable products, send automated reminders when it's time to reorder.
Loyalty Program Updates: Notify whatsapp number list customers about new loyalty points, rewards, or exclusive VIP offers.
Cross-sell/Upsell: Recommend complementary products or higher-tier services based on their past purchases.
Contact List Management: Maintain detailed customer profiles in CRM, tracking lifetime value, repeat purchases, and satisfaction levels for ongoing segmentation.
WhatsApp Business Platform (API): Essential for scalability, automation, segmentation, and compliance. Work with a reputable Business Solution Provider (BSP).
CRM Integration: A must-have to manage your contact lists, segment audiences, and personalize messages based on comprehensive customer data.
Chatbots: Automate initial interactions, lead qualification, FAQs, and even entire nurturing sequences.
Message Templates: Use pre-approved templates for all business-initiated messages outside the 24-hour customer service window. Ensure they are clear, concise, and provide value.
A/B Testing: Continuously test different messages, offers, and automation flows to optimize performance at each funnel stage.