How does it work?
Posted: Sat Feb 22, 2025 4:08 am
Imagine the following picture: the number of messages from clients increases sharply, and you are inundated with questions from clients on the website, social networks, messengers and email, like a real avalanche. Operators are on the verge of a nervous breakdown, desperately trying to switch between windows and cope with an endless stream of requests. At this point, clients begin to lose patience, get angry and eventually go to competitors.
Omnichannel helps solve the problem. With the help of one platform, all communication channels are combined into a single system.
For example, a client asks a question hong kong mobile phone numbers database in a chat on the website, where an operator quickly helps him. After a while, he has questions again, but he already turns to Telegram and does not need to explain everything again. The operator sees the entire history of communication, which allows him to answer faster and more accurately. Clients feel care and attention, and you do not need to be torn between different applications.
How does LiveTex help build a seamless dialogue with clients?
LiveTex is a universal chat platform that combines all text communication channels in one application (chat on the website and in the mobile application, social networks, messengers, chat bots, callback, email, etc.).
Single operator application
With it, you do not need to switch between tabs and windows. All requests from chat, social networks, messengers and email are now in one place.
Conversation history: instantly engage in conversation without repeated questions.
Message templates: maintain a high level of service.
Spell check: no typos!
Response timer: always know how long it takes to respond.
Customer card: seamless transition between channels.
Translator and user blocking: everything at hand.
LiveTex's omnichannel nature
allows you to connect any text communication channels, ensuring convenient and continuous communication with customers.
Site services: site chat, offline form and callback.
Mobile App Chat: Customers can contact you through your mobile app if they need an urgent response.
Social networks: support for popular platforms such as Odnoklassniki, VKontakte, Instagram* and Facebook* allows you to always stay in touch with your clients there.
Messengers: Using WhatsApp**, Viber and Telegram is a fast and effective way to communicate with customers.
E-mail: a classic communication channel suitable for more formal and long-term communications.
Avito: integration will allow you to respond more quickly to new customer messages and not miss out on buyers.
Omnichannel helps solve the problem. With the help of one platform, all communication channels are combined into a single system.
For example, a client asks a question hong kong mobile phone numbers database in a chat on the website, where an operator quickly helps him. After a while, he has questions again, but he already turns to Telegram and does not need to explain everything again. The operator sees the entire history of communication, which allows him to answer faster and more accurately. Clients feel care and attention, and you do not need to be torn between different applications.
How does LiveTex help build a seamless dialogue with clients?
LiveTex is a universal chat platform that combines all text communication channels in one application (chat on the website and in the mobile application, social networks, messengers, chat bots, callback, email, etc.).
Single operator application
With it, you do not need to switch between tabs and windows. All requests from chat, social networks, messengers and email are now in one place.
Conversation history: instantly engage in conversation without repeated questions.
Message templates: maintain a high level of service.
Spell check: no typos!
Response timer: always know how long it takes to respond.
Customer card: seamless transition between channels.
Translator and user blocking: everything at hand.
LiveTex's omnichannel nature
allows you to connect any text communication channels, ensuring convenient and continuous communication with customers.
Site services: site chat, offline form and callback.
Mobile App Chat: Customers can contact you through your mobile app if they need an urgent response.
Social networks: support for popular platforms such as Odnoklassniki, VKontakte, Instagram* and Facebook* allows you to always stay in touch with your clients there.
Messengers: Using WhatsApp**, Viber and Telegram is a fast and effective way to communicate with customers.
E-mail: a classic communication channel suitable for more formal and long-term communications.
Avito: integration will allow you to respond more quickly to new customer messages and not miss out on buyers.