1. Create a customer service social media channel
Posted: Thu Feb 20, 2025 5:11 am
After all, you’ve worked hard to grow your following. Why not use that audience to convert and nurture longterm relationships with customers?
Here are our top nine tips for you.
One great way to get started with relationship building on social media is to create a dedicated customer service channel. There are a few ways to do this.
First, you could simply take customer service requests on algeria phone number data your existing social media accounts. X, specifically, is perfect for customer care.
However, many brands choose to create an X account specifically for handling customer service requests as well as communicating product support issues and resolutions. (Do a “support” or “customer support” search on X to find even more examples of customer service X accounts across a variety of industries.)
Here’s an example of Patreon’s X support profile—the brand has also linked to its main profile and a profile it has just for the website’s server status:
A screenshot of Patreon's customer support Twitter account
Additionally, you could add an option to your Facebook Messenger chatbot that allows customers to input customer service requests, or direct people to a support page on your website.
Ensure that all response times are quick and helpful to build a good reputation for your brand.
Here are our top nine tips for you.
One great way to get started with relationship building on social media is to create a dedicated customer service channel. There are a few ways to do this.
First, you could simply take customer service requests on algeria phone number data your existing social media accounts. X, specifically, is perfect for customer care.
However, many brands choose to create an X account specifically for handling customer service requests as well as communicating product support issues and resolutions. (Do a “support” or “customer support” search on X to find even more examples of customer service X accounts across a variety of industries.)
Here’s an example of Patreon’s X support profile—the brand has also linked to its main profile and a profile it has just for the website’s server status:
A screenshot of Patreon's customer support Twitter account
Additionally, you could add an option to your Facebook Messenger chatbot that allows customers to input customer service requests, or direct people to a support page on your website.
Ensure that all response times are quick and helpful to build a good reputation for your brand.