How to Reduce Call Monitoring Costs for Small Businesses
Posted: Sat Feb 01, 2025 11:34 am
Every business faces the need to increase conversion in the funnel and effectively manage the sales team. One of the key tasks is to control and evaluate the quality of calls. In the conditions of growing competition and the need to immediately respond to changes, manual control and listening to all calls become almost impossible.
Do you also think that “it’s enough to listen to 5-10% of calls” to reduce “lead loss”?
Do you know why you think so? Because you singapore mobile database have already calculated the costs of manual control of 100% of calls: for every sales manager, you need one whole quality control manager, which doubles the number of employees and increases costs several times. And so you convinced yourself that 5-10% is enough?
But this is a fatal misconception.
One of our clients, for the sake of an experiment, turned on 100% call control in only one team, and in this team, sales IMMEDIATELY increased by 15%. By themselves.
Do you also think that “it’s enough to listen to 5-10% of calls” to reduce “lead loss”?
Do you know why you think so? Because you singapore mobile database have already calculated the costs of manual control of 100% of calls: for every sales manager, you need one whole quality control manager, which doubles the number of employees and increases costs several times. And so you convinced yourself that 5-10% is enough?
But this is a fatal misconception.
One of our clients, for the sake of an experiment, turned on 100% call control in only one team, and in this team, sales IMMEDIATELY increased by 15%. By themselves.