Description of the ideal business process

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Here you need to describe the business process as it should be to achieve the set goals using all the opportunities that you will spend in the optimization process. As an example, we can take customer support. Let's say your employees enter all the information about the consumer into an Excel spreadsheet.

Description of the ideal business process

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In these tables, it is impossible to track buy a motorcycle owner mailing list the terms of implementation, execution and response to the client's request. It is impossible to say whether the employee's work was correct. This is important at the stages of extending the periods of use of the product or service, because if you do not notify the client in advance, you will lose money.

It is important to improve the quality of post-sales support, and services like Service Desk help to do this. In this way, all customer requests will be processed and sent to corporate email, messengers or phone, i.e. collected together. The manager will be able to track all requests and respond to them adequately. To make such decisions, the company needs to clearly formulate its goal and understand that this particular tool is necessary. When the stage and action that needs to be changed are identified, then a solution to the problem will always be found for this.

To clearly describe each process, it is important to get information from the primary source - the person who carries out this process. You can conduct a survey on what needs to be done to improve the quality of the final product, and what is missing. This will help determine the order of launching optimization.

Applying changes
So, it's time to implement something that will improve the company's work. Before this step, consultants must calculate all possible risks. Since all business processes are connected, it is necessary to understand that the wave of changes will reach other stages too. We can return to the example above and assume that the manager admitted that the lack of consultants on weekends prevents the business from developing.


Hiring additional salespeople guarantees a sharp peak in orders, and furniture production is not ready for this. The rush in production affects the number of defects, which causes customer dissatisfaction. Many negative reviews appear, and the company's reputation in the market falls.

Applying changes

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In order to eliminate these risks, optimization must be carried out gradually under the careful guidance of an expert. For our example, we could hire two additional employees to see what the production load would be. This way, it would adapt without losing the quality of the goods.

As a manager, you may encounter resistance to change from employees. Optimization is not welcomed by everyone. And this is easy to explain. Over time, it is difficult to change the usual work routine and actions, and employees are also afraid of layoffs.

It is necessary to talk to the team, explain the meaning of optimization and what will happen within the framework of this project. As the company's profit increases, the employees' salaries will grow, this needs to be conveyed in order to involve them in the changes.

In order to clearly show employees that their working conditions will improve after optimization, you can work in parallel according to two schemes: the old and the new. At the end of the reporting period, compare the results of the work done. The team that will carry out the optimization project should include loyal and ready for change employees, so you will achieve your goals, and employees will not sabotage the result.