Common Applications of Enterprise SMS

[mdabuhasan]

Use cases for enterprise SMS are increasing as digital platforms evolve to enable new avenues of business communication and data management. Some common applications of A2P SMS include the following.

Two-Factor Authentication (2FA) or Multi-Factor Authentication (MFA)
As organizations look to frustrate japan whatsapp number data the attempts of cybercriminals and hackers to gain access to consumer accounts, many enterprises are turning to multi-factor or two-factor authentication to boost account security or verify changes to a user’s account. Here, enterprise SMS applications will typically send a One-Time Password (OTP) to the user’s mobile device to verify their identity and/or confirm a particular transaction.

Real-Time Alerts
Organizations can configure A2P SMS systems to send real-time alerts to consumers in response to certain types of activity. For example, suspicious account activity may automatically trigger the transmission of an anti-fraud alert to the account holder.

Customer Support
In line with the business-critical importance of customer satisfaction and CX, organizations can use enterprise SMS to provide customer support and assistance via popular social media platforms and applications like Facebook Messenger and WhatsApp.

Ticketing and Reservation Systems
Organizations can turn to application-to-person messaging applications to provide real time confirmations and updates. For example, companies in the travel and hospitality sector use A2P SMS to keep guests and passengers up to date concerning their reservations and tickets.

Device-to-Device Communication
Internet of Things (IoT) technologies now routinely monitor and manage smart homes, smart vehicles, and infrastructure deployments. This has created an inter-device communications ecosystem within which A2P SMS messaging can issue device alerts and notifications between smart devices.