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IT Channel News: Companies like to speak in numbers. How can your product present itself here?

S. Shch.: , of course, be individual. But based on our experience and cases, we can predict the following statistics: the work time of call center or technical support operators is reduced by 5 times, the accuracy of determining the parameters of the request increases to 99%, and 87% of requests are resolved without human intervention.

IT Channel News: AI is a popular technology today, and there are many solutions related to it. Do you have any competitive advantages?

S. Shch.: On the one hand, AI is really a very malaysia company email list popular technology now and there is a lot of hype around it. That is why it seems that there are a lot of solutions. But this is not so. In fact, there are not many ready-made solutions on the market for working with citizens' requests that use the latest achievements in AI. The main part of the market for automation of work with clients is relatively simple bots that have the most basic functionality with the ability to understand the main topics of the request and act only according to a pre-written script. One step to the right, one step to the left - transfer to the operator.

Our solution is much more intelligent and functional. There are no solutions that provide a full range of functions, from text analysis, document and audio message recognition to entity extraction and response generation, except for ours. I am sure that "there are none yet", but we will not stand still, there are quite a lot of plans for product development.

IT Channel News: What is the model for providing access to Gen.AI?

S. Shch.: In terms of potential clients, we have a very diverse market. This could be the corporate commercial sector, and state companies, which often have different requirements and preferences for IT architecture.

Therefore, our product is implemented in various versions: it is possible to deploy full functionality in a closed circuit without Internet access or to launch the product in the cloud.