Zendesk is ideal for both small businesses and large companies

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offering a range of knowledge management tools and solutions for supporting customer issues. As one of the most popular solutions on the market, Zendesk simplifies incident management by offering a comprehensive SaaS environment that is ready to integrate with existing tools. Zendesk is an amazingly easy-to-use customer service software with a range of tools, such as routing for your multi-channel conversations, service level agreements, and ticketing software.

The technology comes with chat tools so you can communicate with your customers in a way that works for you, and integrates with tools like Slack for internal collaboration. Zendesk can even stockholder database help with things like IT asset management or creating forums and FAQs where customers can solve their own problems. If you’re looking for a simple ITSM solution, Zendesk is a great choice. The software simplifies everything from creating tickets in your help desk to managing conversations across your call center.

Pricing : Zendesk’s helpdesk software is an affordable way to streamline your multi-channel service solution. Pricing for the system can be found under the ‘Service’ tab on the pricing page. Options start at £39 per month for a suite of tools including chat, voice, email , ticketing and SMS support. For additional features like reporting and automation , you’ll need the Growth package. The Growth package starts at £65 per agent per month, while the Professional package starts at £79 per agent per month. There’s also an Enterprise solution starting at £120 per month, which can give you a more comprehensive IT helpdesk solution.