Now let's move on to CRM: what does a Customer Relationship Manager offer me?
While an ERP aims to centralize all resources and facilitate planning, CRM helps you manage your dealings with customers and increase sales.
As we have said before, a CRM is usually a part of an thai phone numbers ERP system. But since it is focused solely on sales, it is also more powerful and has many more useful tools. In a CRM, you will normally find the following functionalities:
Contacts agenda, with labels and assignment
Activity system with events, tasks and meeting management
Calendar of events with everything pending
Managing sales opportunities through sales funnels
The advantages of CRM
Using a CRM has many advantages for a company's sales.
This type of tool contains information about your contact list, which includes both clients and potential prospects. Its main function is to let you know where you can find opportunities to close new projects, so you will have many options to filter, manage and work on your portfolio.
Here are some concrete examples of the advantages of a CRM. We have already discussed this in more detail in other articles, where we talk in depth about what a CRM is and how to use it to grow:
Keep your entire team in constant communication
Increase sales by knowing the right time to contact
Automate sales and communication processes
Building customer loyalty with after-sales service
In short, with a CRM you can create strategies to sell more effectively.