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Investigations
There are several research models that can be adopted to assess customer satisfaction levels. One of the most popular methodologies is NPS, precisely because of its ease of application.

In this case, consumers are invited to give a score from 0 to 10, indicating the probability of chinese overseas british dataindicating the company.

With the results it is possible to have a clearer vision of the customers' perception of the brand.

6. SAC
We do not always see customer service as feedback channels, since in most cases the evaluations are negative. The main concern, then, is to solve the problem as quickly as possible.

But that doesn't mean companies shouldn't analyze the information received through those channels and try to act to avoid problems.

Another important measure is to make the service more proactive in finding solutions. Remember that customer feedback, regardless of the source channel, should be seen as an opportunity for improvement.

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