First Dataset

Outsourcing a call center or help desk is a crucial issue for many companies. Indeed, the question of the usefulness of an internal help desk is being called into question by digital tools. The image it gives off is often negative and their usefulness is not always clear in the midst of digital ...

The term phygital was born in 2013 to evoke the beginnings of consumption changes caused by millennials. Indeed, each generation brings its share of new things and the question of customer experience evolves accordingly. Phygital takes its name from two marketing aspects. The physical or human which ...

IoT and Blockchain are two technologies that are very present in our daily lives and especially in our professional spaces. These two technologies may seem at first glance to be opposed but are in fact very linked. The strongest link between IoT and Blockchain is that of the question of data ...

Data security is on everyone's lips, especially with the GDPR which has been in force for 3 days. The increase in data from big data is forcing companies to rethink their vision of data security. Indeed, data protection is one of the battle horses of each company. turkey whatsapp data


Ensuring ...

In the era of digital transition, traditional means of communication are often called into question. The question of the survival of a help desk arises. Are traditional means of communication no longer fully meeting consumption patterns still as relevant? Indeed, today, nearly ¾ of consumers seek ...

Generating leads is today the lifeblood of all companies, but do they know how to manage them? The term lead center may seem quite barbaric at first glance, but it meets a growing demand. Many companies are now overwhelmed by external calls and are unable to process requests. This obviously leads to ...

Saying no during a sales meeting may seem crazy, but it is essential to satisfy your customers. Often your customers arrive with a very specific idea in mind but are not aware of its feasibility. Saying no is a difficult decision in the sales profession. There is a fear of losing the sale, of losing ...

Many companies choose to outsource the management of their customer relations to a call center. But have they thought about using a lead center? The term lead center is a neologism that means center for helping with prospect management. The term prospect in France is used regularly and that of lead ...

We hear more and more about the term phygital in marketing, particularly in B2C and retail. This term, which appeared in 2013, is a contraction of two terms that seem to be opposites. Phygital is therefore made up of a physical part and a digital part. Closely linked to Generation Y and Generation Z ...

For a month now, the general data protection regulation has been in force. Better known as GDPR, this European decision impacts the processing of a company's data. The general data protection regulation is a reinforcement of the laws already in force. Indeed, the Data Protection Act of 1978 are the ...